Q – What if I made a mistake in my order?
A – You are allowed to ask for two revisions of each project.
Q – What size of a photo should I send.
A – It is desirable for the resolution to be at least 1500×1500 pixels. Smaller resolution affects video quality. You should also consider the overall impression of your photo. Certain templates require photographs with clean backgrounds. (white background or transparent)
Q -How much text can I send?
A – The rule of thumb for advertising is to say more in less words. Too many words could also ruin the design of the template. In the example that you will choose, the optimum number of words is already embedded.
Q -How long will I wait for the video?
A – It is possible that you will receive your video in the same working day. Our time zone is +1 GMT. We will try to do it as soon as possible.
Q – Which video resolution will I get
A – HD – 1920 x 1080p
Q – Which codec – format
A – The Most common, H264 .mov but we can change it for you.
Q – Can I change the length of a video?
A – If you specify the desired length, we will adapt the video accordingly. However, the maximum duration can not exceed 1 minute. Have in mind that animations are optimized for their default duration in the templates, and certain transitions lose their attractiveness if slowed down.
Q -How many videos can I choose in one order?
A – As many you want.